Online Help – Chat: Can we get help online?
If you need help when you place your order or have a problem, you can log in on facebook and talk to me directly via the page Amandine Herbeth Art. I will respond within 12 hours max. You can also send me a message in the contact form.
Voucher: How to use vouchers?
A discount voucher is a discount that will apply either on the amount of your order, or on the amount of transport. To use a voucher, you must enter a code (ex: DESTOCK2012) in your Shopping Cart.
General Terms of Sale:
Find them on this link.
Tax Free: Can I benefit from the tax free?
The products are already tax-free because VAT does not apply to what I offer on this site.
Delivery: Do you deliver in our country? What are the delivery times?
We deliver worldwide. The shipping costs are calculated in the form of a package. To know the prices, do a test of what you want to order and put it in your Shopping cart.
Delivery times are 7 to 10 days for France, 10 to 15 days for Europe and other countries.
Delivery times may vary because of actual international conditions.
Payment: What are the payment methods? Can I pay by card? Is the payment secure?
You can find this information in the Payment methods section. Payment by credit card is secure. You can also pay by PayPal.
Price: What is the final price of the order?
The final price of the order includes the price without tax displayed in the catalogue as well as the cost of delivery.
SAV – Service Après-Vente
There are several choices available to you *:
– You can change or cancel your order before shipping the product.
– You have the right of withdrawal within 10 working days from the date of delivery to return a product not suitable for you. The product will be exchanged or refunded.
– Other cases of product returns will be accepted within 30 days of the delivery date.
All our products are guaranteed 3 months.
For any request, complaint or question, please contact us via the contact form as soon as possible. We answer all your questions.
* See terms and conditions of the General Terms of Sale